Student Castle - Cancellation Policy: Students 

Countersigned Bookings: If your booking is complete and has been countersigned, it is legally binding. There are however some situations where you may be able to cancel. 

Replacement Tenant: We may, at our discretion, assist you in finding a replacement tenant, but cannot guarantee that a replacement will be found. It is your responsibility to find a replacement tenant. If a replacement is found, any refund due (after deduction of the non-refundable amount) will be processed once a suitable replacement has signed their agreement, paid rent and moved into the accommodation. If the contract has fewer than 12 weeks remaining, we may not be able to accept the replacement tenant.  

No Visa:  If you don't get your visa to come and study in the UK, you must send us the visa application rejection letter within 48 hours of receiving it. Providing you provide the necessary information in the required time you will be able to cancel your booking, and we will return any advanced rent paid. This is applicable for bookings starting within 30 days of your visa application decision  

No University Place: If you fail to gain the required qualifications and are not accepted into the University, you need to send us the university rejection letter, or proof that the exam results don’t meet the requirements of the university. You must send us the proof documents within 48 hours of receiving them. Providing you provide the necessary information in the required time you will be able to cancel your booking, and we will return any advanced rent paid. 

Withdrawal from University:  A student may be allowed to leave early without financial penalty under certain conditions relating to medical release from their university in line with the ANUK code. If you think you may be eligible for this type of release, please contact your property manager. If you do qualify, you will need to provide proof of your university medical release.  

Notes: 

Advance Rent Paid:  If you choose a room and pay the Advance Rent but do not complete your booking, and later decide to cancel, an amount will not be refunded. This non‑refundable amount will be whichever is lower: the Advance Rent you paid or the cost of one week’s rent. In some cases, this means you may lose all of the Advance Rent, and in other cases you may lose one week’s rent instead. 

 

Renters’ Rights Act & Tenancy Status (England Only) 

As all our English properties are Purpose-Built Student Accommodation (PBSA) and registered with an officially accredited body, they fall under the specific exemptions outlined in the Renters’ Rights Act. 

This exemption allows us to continue issuing fixed-term tenancies that correspond with the academic cycle. Consequently, the statutory right for tenants to serve notice to terminate a tenancy early under the Act does not apply. All residents remain bound by the terms of their fixed-term agreement for its full duration